Yes, I am so over the first call. How did it go?

I can’t remember quite clearly.

All I know is that the caller hung-up and before I knew it, I was speaking to a different card holder.

We have to press the ACW (after call work) button after we receive a call. Because if we don’t, a new call would automatically come in once the present caller hangs-up.

The second call was okay. And so were the calls after it. I don’t remember clearly how each call went but one thing is for sure, I was so slow and I sound really nervous. Oh well.

I’m just really thankful that the people who called me are so nice. I am so sure they have a halo and a pair of nice, white wings.:)

I had a really funny call though. It was from TL (team leader) Jade. I was on ACW and typing my notes on the previous call when my (Avaya) phone rang (as in an indiscreet “Ring! Ring!”) which was weird because our phones don’t ring whenever we receive a call. We would just hear a beep and then automatically, the call would be connected.

Anyway, I put my headset back on and said a stupid (as in pang-tangang) “hello?” and TL Jade went, “Dear, you’ve been on ACW for 20 minutes.” Then I go, “I’m sorry TL, I just got confused with my call and I’m doing my notations. I’m going to post the note now then take a call immediately. Sorry, TL.”

She hung-up and left me dumbfounded at my station. Grabe, has it been that long? As in almost half an hour? OA. And did my phone really ring? Weird.

Aside from getting myself more familiar with the system and its procedures, I guess I have to do away with being so meticulous with the notes that I write. Kasi naman, medyo kina-career ko talaga. Like I would be re-reading the note a hundred times and edit some words before I finally post it.

But writing about it just now, I think I don’t EVER want to do away with it. I am still dreaming of becoming a writer and that habit is very important to a writer. I need it. So instead of doing away with it, I’m just going to develop my ‘noting’ skills so as not to compromise my writing skills.

Wow, now I’m amazed because I just turned something negative to something positive.

Blogging is really great. Makes you realize things during press time.

I so love writing and blogging.