Last Friday was our last day in Communication and Culture Training (CCT).

Final knowledge check. Mock call.

I think I did well with the mock call (like I passed, so did all of my wavemates). Rico asked my partner (Celle) to be an irate, bitchy caller and Celle said profanities non-stop and I was so like close to crying had I not known that that was just a mock call. I politely (“Ma’am if you continue talking that way, I would be forced to release this call.”) hang-up and passed the “final test”. Turned out that was what Rico expected me to do and so I am now in Product Specification Training (PST), step 2 towards CCR-ness.

I felt sad knowing I would not be seeing Rico and his crazy antics but I was really pissed off at him towards the end of the day when he pulled up the some-of-you-did-not-make-it drama. OA. He was really cheerful the whole day and suddenly became grumpy after the last set of mock call (which was Celle and I), to think that he told me that I “did good” before going out the door. When he came back, it seemed like he has PMS and from that no-smiling moment (Rico always has this (pa?) cute smile on his face), I knew that it was all drama. Hello? I did not go through the DevComSoc application process for nothing. Haha.

Perfect ending--the one person in training who I really admired and looked up to going all too emotional right in front of the I-so-hate-OA-boys me. Not.

Oh well, that’s life and this is me.

To celebrate our “graduation” we hung out at Mex’s pad after work. Rico told us that he would come later in the night but he didn’t. I felt sad. Of course, I want him there. It would have been more fun.

But the celeb was okay all-in-all. I am now getting the hang of my wavemates and I am so happy that we were all brought in Chase Fraud. I have a new set of friends. Yay!

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We started our PST today and we have a new trainer. He’s good but Rico’s better. The day’s not as lively. The mood, not as light. It was just…okay. I guess we all wished Rico was still our trainer but it can’t be. He only does CCT. Oh well.

Oh, our new trainer told us we are “Fraud Analysts”. That’s our job title. We are not CCRs who “satisfy” the customers’ whimsical demands. We investigate fraudulent activities and stop them from happening. Sounds nice, no?

We had our first exposure trip on the floor today, as well, and I think I am starting to love this path that I settled for. I felt like the people love and enjoy what they’re doing and the job looks fun and interesting too. I got amazed with how they handle fraudsters and how they verify the genuine cardholder's identity. Not everything’s mandatory procedures. I think one also has to have a knack for analysis, and quick analysis, might I add, to catch a fraudster. I think that’s mentally stimulating. Nice.

This is just the first day, though. The worst is, of course, yet to come. But today, I am happy because of what I learned. Still, I wished a certain hilarious, eloquent bluffer was there.